University Health Services
University Health Services oversees health and wellbeing programs and services across Tufts University. Through Student Health Services, Occupational Health Services, and University Well-Being, we support the health, safety, and well-being of students, faculty, staff, and trainees across the university.
Our Mission
Our mission is to promote the health and well-being of our university community through equitable access to compassionate, inclusive, and evidence-based care that empowers people to achieve their full potential.
Our Vision
Creating a healthy Tufts community where people flourish.
Our Values
Trust
We build trust through integrity, transparency, and respectful communication. We foster an environment where people feel safe to share ideas, ask questions, provide feedback, and engage in honest dialogue.
Inclusivity
We cultivate a welcoming and supportive environment where every individual feels valued, respected, and empowered.
Excellence
We are dedicated to fostering a culture of wellbeing through the highest standards of clinical care, operations, and health outcomes.
Our Services and Programs
Student Health Services
Provides medical and health services that support students' physical and emotional well-being.
Occupational Health Services
Supports faculty, staff, students, and researchers through occupational health programs, screenings, and workplace health services.
University Well-Being
Advances well-being across the university through programs, partnerships, education, and community-wide initiatives.
Our Leadership
University Health Services is led by a team dedicated to advancing health and wellbeing across the university community.
Dr. Michael R. Jordan is the associate vice president for health services at Tufts University, where he leads student health, counseling and mental health services, occupational health, and university-wide wellbeing efforts.
An infectious diseases physician and public health leader, Dr. Jordan is also a professor of medicine and of public health and community medicine.
He earned a bachelor’s degree in biology and French from Tufts University, a medical degree from Tufts University School of Medicine, and a Master of Public Health from Harvard University.
Dr. Marie Caggiano is the medical director for student health services at Tufts University, where she leads student health across the university’s campuses.
Dr. Caggiano completed post-graduate training in family medicine, preventive medicine, and public health. She is a clinical assistant professor of medicine at Tufts University School of Medicine where she teaches students in the Community Apprenticeship in Primary Care (CAP) program.
Dr. Caggiano earned a bachelor’s degree in human physiology from the Boston University Sargent College of Health and Rehabilitation Sciences, a Doctor of Medicine (MD) from Boston University Chobanian & Avedisian School of Medicine, and a Master of Public Health from UMass Chan Medical School.
Dr. Susana J. Ferradás is the director of university counseling and mental health services at Tufts University, where she oversees counseling and mental health care across the Medford/Somerville, SMFA, Boston health sciences, and Grafton campuses.
A licensed psychologist with over 25 years of clinical and administrative experience, Dr. Ferradás grounds her leadership in equity-centered design to dismantle systemic barriers to care and provide culturally responsive, personalized support for all students.
She earned a bachelor's degree in psychology and a Master of Science in Mental Health Counseling from the University of Miami, and a PhD in Counseling Psychology from Howard University.
Dr. Heather Zesiger is the inaugural director of university well-being at Tufts University, where she leads efforts to support the well-being of students, faculty, and staff across the university.
A public health leader with more than 25 years of experience in higher education and health promotion, Dr. Zesiger has held leadership roles at institutions including Emory University, The New School, and a public university in Atlanta, where she served as inaugural director for cultivating well-being.
She earned a bachelor's degree in Spanish and sociology from Amherst College, a Master of Public Health from Emory University, and a PhD from Georgia State University.
Jennifer serves as director of administration and operations for university health services at Tufts University, where she leads administrative and operational functions across Tufts campuses, including financial management, staffing, systems, policy development, process improvement, and student health insurance oversight.
She brings more than 20 years of experience in ambulatory health care operations, health insurance, public health, and health care start-ups. Her career reflects both an entrepreneurial and intrapreneurial approach. She has helped build new organizations and has served in several inaugural roles focused on developing programs, systems, and operational structures within established institutions. Her previous experience includes leadership roles at Brigham and Women’s Hospital, Weill Cornell Medicine, MMM Holdings, Puerto Rico Renal Health and Research, and Auxilio Platino Medicare Advantage.
She earned a Master of Healthcare Administration from Tulane University and a Bachelor of Science in Biology, with a Biomedical Engineering Systems Track and Certificate in Community Health, from Tufts University. She is bilingual in English and Spanish and serves as a Pre-Major Advisor.
Jean is the director of occupational health services, where she oversees clinics across all Tufts campuses, providing comprehensive occupational health services, including the evaluation and management of work-related injuries, illnesses, exposures, and other occupational health concerns.
She is a seasoned nurse executive and family nurse practitioner with extensive clinical and leadership experience across diverse ambulatory care settings, including community health, pediatrics, primary care, and occupational health, as well as within complex healthcare systems.
Jean has a PhD in Nursing and Health Policy from the University of Massachusetts, Boston; a master's in health services administration from St. Joseph’s; a master's in nursing from the University of Virginia; and a bachelor’s in nursing from Fitchburg State College.