Tufts Medicine Care Navigation
Tufts University employees and their dependents have exclusive access to concierge-style, personalized support that will help you navigate and access care across the Tufts Medicine health system––from routine primary care to teams of expert specialists.
Call: 617-636-1300
Email: TuftsCareNavigation@TuftsMedicine.org
Hours*: 7 a.m.–7 p.m., 7 days a week
Before you call, please have the following information ready:
- Your name or your dependent's name(s)
- Your date of birth or dependent's date of birth
- Type of appointment or non-emergent service you are seeking
- Your preferred method of contact, should a return call be needed
*If you need to call after hours, you can leave a voicemail regarding non-urgent needs, and your call will be returned promptly the next day.
You'll have access to:
Tufts Medicine Primary Care
Tufts Medicine Pediatric Services
Frequently Asked Questions
Tufts Medicine Care Navigation is a concierge-style phone line exclusively for Tufts University employees and their dependents, providing personalized support to navigate and access care across the Tufts Medicine health system––whether you're an existing or new patient. If you're looking for primary care or specialized care within the Tufts Medicine network, the service streamlines appointment scheduling, specialty referrals, and care coordination, reducing barriers and saving time.
From a routine primary care check-up to expert specialty care teams, Tufts Medicine Care Navigation will provide you with the care you need, in a timely way.
All Tufts University employees and their dependents are eligible to call to set up new and routine appointments within the Tufts Medicine health system.
Tufts University employees can call 617-636-1300 for one call resolution and rapid access to Tufts Medicine health care.
Your call will be answered by a dedicated staff member 7 a.m.–7 p.m., 7 days a week. If you need to call after hours, you can leave a voicemail regarding non-urgent needs, and your call will be returned promptly the next day.
Before you call, please be sure to have the following information ready:
- Your name or your dependent's name(s)
- Your date of birth or dependent's date of birth
- Type of appointment or non-emergent service you are seeking
- Your preferred method of contact, should a return call be needed
No. You will only have access to doctors within the Tufts Medicine health system.
No. You may use this service regardless of what health insurance plan you are enrolled in.